Streamingteacher ®

Includes Unlimited Access To:

• Over 350 Audio/Video based lessons, videos are constantly being added
• Various types of sample files that you download and follow along with
• Real world projects that utilize combinations of functions and toolpaths in Mastercam

Additional user subscriptions have the same subscription duration. The subscription(s) begins immediately after purchasing the courseware. Subscriptions for additional users must be made in the initial transaction to qualify for the discount.

Your Place. Your Time. Your Pace.

With a secure credit card purchase, you can begin learning Mastercam from trained professionals. Gain unlimited access to detailed audio/video training during the length of your subscription. With quality streaming video and crystal clear voice-over it's like a Mastercam instructor by your side 24 hours a day, 7 days a week.

• Learn from anywhere internet access is available - 24 hrs a day, 7 days a week
• Adjustable Table of Contents allows you to customize your learning experience
• This Courseware is Authorized by CNC Software, the makers of Mastercam
• User has ability to keep track of their studies, checking off completed items
• Follow along with the detailed table of contents for proper sequencing of the training material, while running Mastercam at the same time
• Downloadable files provided that allow you to work along with the projects
• Courseware is developed and backed by experienced Mastercam instructors and resellers
• Designed to be used with the demo, HLE (Home Learning Edition), student or full version software
• Experience powerful streaming videos that are designed to be followed in Mastercam
• Listen to crystal clear voice-over lecture from the best instructors in the industry
• You have the ability to pause, rewind and replay video segments repeatedly as many times as you like, during your Mastercam learning experience

Requirements

• IBM PC compatible with Internet Explorer 5+ or compatible browser
• Internet Connection (Dial-up, DSL, Cable, etc.)
• Browser must have Flash enabled
• Browser must have cookies enabled
• Sound card and speakers on your computer, or better yet, a soundcard and headphones
• Java and Cookies must be enabled for ecommerce purchases

Bob Delgatto

Bob is a full time faculty member in the manufacturing program at Clackamas Community College where he develops and teaches curriculum for students seeking degrees and job skills in Manufacturing, Machining, and CNC/CAD/CAM applications.

Prior to teaching Bob was an R&D / Experimental Machinist, for 20 years.  Serving the Computer, Medical, and Aerospace industries, his responsibilities lead him to participate in many high profile, international projects.

Bob's involvement with Mastercam began back at version 5, and as Mastercam evolved, his growth continued as a Mastercam Customer, Beta Tester, and Mastercam Certified College Instructor.  He is also one of the founding forces in the development of Streamingteacher.

Chris Rizzo

Chris Rizzo is an entrepreneur and Mastercam certified college instructor with a BFA from the Rochester Institute of Technology where he majored in Industrial Design. He works with Mastercam on a daily basis and enjoys studying and mastering the features and then sharing the knowledge with his students.

Chris is part time faculty at Clackamas Community College where he instructs in Mastercam and CNC operation.

Jeremy Haage

Jeremy has 5 years experience doing technical support services for customers, plus workshop/webinar training and internal IT support for MCAM Northwest, Inc. (an Authorized Mastercam Reseller).  He also serves as Director of Information Technology for a local non-profit organization.  His background is in PC based hardware & software, with several years experience supporting hardware/software for an Internet Service Provider

He really enjoys learning new features in the software.  He says, “You can use it for years and still learn something new every time you fire it up”.  And he finds helping others to complete a project or learn a part of the software satisfying.  “Knowing that what you teach might make a difference in someone’s career (which ultimately affects their life) is fulfilling.”

John Bailey

John has been a Mastercam User for many years involved in both the production and prototype arenas.

His application of Mastercam extends from 3D surface machining on 3 axis vertical mills to full 5 axis surface machining.   He is also a Mastercam Beta tester and part time instructor for industrial Mastercam trainer.

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Technical

Courseware

Paying for a Subscription

Re-Subscription

Technical FAQs

Q: Does this work well with a dial-up connection?

A: Yes, with the testing we have done. If the player gets ahead of the download, the system will just pause until it has downloaded enough material to play.

Q: Why can't I login to the website? I don't receive any indication that my login or password was entered incorrectly.

A: If you do receive an 'Invalid username/password' message then please try to enter your username/password again. If you have forgotten your password, use the 'Forgot Password?' link to retrieve your password.  Username and passwords are case sensitive.

If you do not receive an 'Invalid username/password' message and still can't login to the site then ensure that your web browser is configured with the following:

• Cookies Enabled
• Java Enabled
• If you use pop-up blocker software try disabling this or add http://www.streamingteacher.com to the list of allowed sites

Q: Why do I get an access denied message when I try to load a video?

A: An access denied message indicates one of two things, you are either not currently logged into the website or your account does not currently have an active subscription to this courseware. There is a 30 minute inactivity timeout on this website, so please check the login panel on the left to make sure you are currently logged in. If you are logged in and still receive the access denied message, check your "My Account" page to ensure the courseware you are trying to access is listed under the 'Quick Launch' section.

Q: I'm having problems with the courseware when trying to view in Internet Explorer 8 (IE8) - how do I resolve this?

A: If you open IE8 and go into "Tools" on the tool bar and then "Compatibility View" and add Streamingteacher.com is should resolve most issues.

Q: I've logged into my subscription but get and "Access Denied" message when I try to view the videos?

A: Make sure that your session has not timed out.  If you are logged in and not active on the site for 30 minutes the system will log you out, try logging in again.  If the problem continues check to make sure that all of the Pop Up Blockers on your computer are turned off. 

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Courseware FAQs

Q: Does this courseware come with the Mastercam software?

A: Yes, it comes with the Mastercam HLE (Home Learning Edition) software. You are able to download it at no additional charge once you subscribe to the courseware.

Q: Will there be an X5 HLE Software?

A: Yes, it will be added to the courseware as soon as it is released by CNC Software, Inc.

Q: How long is the X4 HLE Software good for?

A: The HLE software will expire 6 months from the date of install. At that point you can uninstall it and re-install it for another 6 month period. You can continue to do this until July 31, 2011 at which time the software will no longer work.

Q: Will more material be added to the Mastercam vX5 courseware?

A: Yes, we will continue to add material to the most current version of the courseware until the next version is released.

Q: If I buy subscriptions for multiple users and one of them is never assigned, can I have that subscription added to the end of one of the other subscriptions?

A: No, we offer discounted pricing for multiple users at the time of purchase. We are unable to combine multiple subscriptions into one subscription.

Q: If I buy a subscription for 90 days and decide I want to continue my subscription when it expires can I get a the discounted price on my re-subscription?

A: No, we offer discounted pricing for extended subscriptions at the time of purchase only or if re-ordered before your existing subscription expires.

Q: If I have ordered the wrong courseware can I exchange it?

A: Yes, if you have ordered the wrong courseware log into your subscription and next to the courseware button on your User Account page you will see the text "Exchange Courseware". You can exchange your courseware with no charge within 48 hours of purchase. There is a $25 to exchange your courseware after 48 hours. (you can not exchange for the Certification Courseware)

Q: Will Streamingteacher work with a MAC Operating System?

A: Streamingteacher will work on any computer anywhere you have an internet connection, however, the Mastercam software (including the HLE) will not work with MAC.

Q: Can I only access the courseware thru the computer on which I made the purchase?

A: No, Streamingteacher will work on any computer anywhere you have an internet connection.  (Note: only one computer at a time can be logged into the same subscription.)

Q: Can I change my Username and Password?

A: You can not change your Username, however you can change your password by logging into your account and clicking on the "Edit Profile" button in the upper right corner.  Enter your new password into the appropriate spaces and save the changes.  You should be able to log in your next visit with the new password.

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Payment FAQs

Q: Can I pay for my subscription in Payments?

A: Yes, we can break up your payment in 3 equal payments, with the first being due at the time of subscription and then again on that date the following consecutive months. (This option does not apply to any payments made thru PayPal)

Q: What if my credit card is declined on my 2nd or 3rd payment?

A: Your subscription will be suspended until you contact us with current payment information.  (Note: if it is your 2nd payment that is declined our system will automatically re-bill your card again the next month.  If payment is received your subscription will be re-activated but you will have waived 30 days of your subscription time)

Q: How can I pay for my subscription?

A: We accept most major credit cards - Visa, MasterCard, American Express, and Discover.  You can also pay by electronic check or credit card thru PayPal.

Q: Do you accept Grants and Vouchers for payment?

A: We will only accept certain grants and vouchers for our Streamingteacher Certification Courseware.  To see if your grant or voucher is accepted please call Clackamas Community College at (503) 657-6958 x2062 or email debym@clackamas.edu and tell them you are interested in the Streamingteacher Certification for Mastercam Online Classes.

Q: If I buy subscriptions for multiple users and one of them is never assigned, can I have that subscription added to the end of one of the other subscriptions?

A: No, we offer discounted pricing for multiple users at the time of purchase. We are unable to combine multiple subscriptions into one subscription.

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Re-Subscription FAQs

Q: Do you offer a discount to re-subscribe?

A: Yes. there is a 15% re-subscription discount if you re-subscribe before your existing subscription expires.  To get your discount log into your subscription and click on the "Renew with Discount" text located next to your quick launch button. (Note: although the time will be added to your existing subscription payment will be charged at the time of re-subscription.

Q: My subscription has expired can I still get the 15% discount to re-subscribe?

A: No, our system is set up to only offer the discount if the purchase is made prior to the expiration of the existing subscription.

Q: I have an active subscription can I purchase a subscription for someone else and get the 15% discount?

A: Yes. You will be charged 1st user pricing - 15%.  Click on the "Renew with Discount" text located next to your quick launch button and follow the instructions.  You will be prompted to enter if this purchase is being made for "yourself", "yourself and someone else" or "just for others".  Select the appropriate option.  The discount is given for the entire purchase.

Q: Can I purchase more than 1 subscription with the 15% re-subscription discount?

A: Yes, the 15% discount will be given for the entire order plus whatever multiple subscription price breaks may apply.  (Example: You will be charged 1st user pricing less 15% for the 1st subscription and half price less 15% for each additional subscription purchased at that time.)

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