FAQs - Mastercam 2017
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1. Does this courseware come with the Mastercam software?
2. What are the system requirements for Mastercam 2017 Home Learning Edition/Demo?
3. Will Streamingteacher work on mobile phones and tablets?
4. Will Streamingteacher or the HLE work with a MAC Operating System?
5. What can I do with the HLE (Home Learning Edition) software?
6. Will more material be added to the Mastercam 2017 courseware?
7. Can I make payments to pay for my subscription?
8. What if I choose the 50/50 Payment Plan and my credit card is declined on my 2nd payment?
9. Do you offer a discount to re-subscribe?
10. Can I purchase more than 1 subscription with the 15% renewal discount?
11. Can I change my Username and Password?
12. Can I only access the courseware thru the computer on which I made the purchase?
13. If I buy subscriptions for multiple users and one of them is never assigned, can I have that subscription added to the end of one of the other subscriptions?
14. I'm having problems with the courseware when trying to view in Internet Explorer - how do I resolve this?
15. If I buy a subscription for 90 days and decide I want to continue my subscription after it expires can I get a discount on my re-subscription?
16. Why can't I login to the website? I don't receive any indication that my login or password was entered incorrectly.
17. I've logged into my subscription but receive an "Access Denied" message when I try to view the videos?
18. Why is video playback so choppy?
19. What browsers have native HTML5 support for a MAC?
20. What browsers have native HTML5 support for Windows or Andriod?
1. Does this courseware come with the Mastercam software?
Yes, it comes with the Mastercam HLE (Home Learning Edition) software. You are able to download the HLE at no additional charge once you subscribe to the courseware. This software was created by CNC Software, Inc. (the creators of Mastercam software).
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2. What are the system requirements for Mastercam 2017 Home Learning Edition/Demo?
You must have Windows 7 (or later) to run this release. Processor: 2.5 GHz Intel Pentium 4 (or equivalent) minimum 64-bit Intel®-compatible processor. Note: The processor must be SSE2-compatible. Intel-compatible processors manufactured since 2003 should be SSE2-compatible. Operating System: Windows 7 (Professional or Ultimate) including the latest service packs and recommended updates Memory 2 GB minimum Additional RAM recommended for optimal performance Graphics Configuration 256MB OpenGL-compatible graphics card (minimum) Professional-level graphics card designed for CAD/CAM applications required, NVidia Quadro or AMD FirePro series recommended Integrated graphics controllers are not supported 1280 x 1024 pixel resolution (minimum) Full hardware acceleration display setting is recommended Hard Disk Drive Space 3 GB available hard disk space (minimum) Note: Beginning with the release of Mastercam X7, Windows XP and Windows Vista will no longer be supported by Mastercam.
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3. Will Streamingteacher work on mobile phones and tablets?
Yes, Streamingteacher can be viewed from any smartphone or tablet.
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4. Will Streamingteacher or the HLE work with a MAC Operating System?
Streamingteacher videos can be watched anywhere you have an internet connection. However, the Mastercam software / HLE / Demo software will not work with MAC unless you are running Windows Boot Camp. Note: Mastercam does not support MAC OS.
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5. What can I do with the HLE (Home Learning Edition) software?
Included features of the HLE Demo / Home Learning Edition Software: *No SIM or security code required *All Mastercam options and modules are supported except the CATIA translator *Read MCX and EMCX files *2017 HLE will read MCAM, MCX and EMCX files *Save files only to new EMCX and EMCAM format *No output or export (translators, MCX formats, etc.) *No post processing
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6. Will more material be added to the Mastercam 2017 courseware?
Yes, we will continue to add material to the most current version of the courseware until the next version is released. Once a new version of Mastercam is released we will no longer add material to this or any older versions.
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7. Can I make payments to pay for my subscription?
Yes, we can break up your payment in 2 equal payments, with the first being due at the time of subscription and then again on that date the following month. (This option does not apply to any payments made thru PayPal)
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8. What if I choose the 50/50 Payment Plan and my credit card is declined on my 2nd payment?
You will be responsible for any fees incurred with your bank for an NSF item. Your subscription will be suspended immediately until you contact us. (503) 653-5260 Monday through Friday 8AM - 5PM
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9. Do you offer a discount to re-subscribe?
Yes, there is a 15% re-subscription discount if you re-subscribe before your existing subscription expires. To get your discount log into your subscription and click on the "Renew with Discount" text located next to your quick launch button. Note: The time will be added to your existing subscription and payment will be charged at the time of re-subscription.
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10. Can I purchase more than 1 subscription with the 15% renewal discount?
Yes, the 15% discount will be given for the entire order. Example: You will be charged regular pricing for the 1st subscription and 50% off for each additional subscription purchased at that time plus the entire order will receive a 15% renewal discount automatically at checkout.
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11. Can I change my Username and Password?
You can not change your Username (it should be your email address), however you can change your password by logging into your account and selecting "Account Information" in the menu to the left, and checking the "Change Password" box below your email address. This will give you another popup box where you can enter your new password.
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12. Can I only access the courseware thru the computer on which I made the purchase?
No, Streamingteacher will work on any computer or smart device anywhere you have an internet connection. (Note: only one computer/smart device at a time can be logged into the same subscription.)
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13. If I buy subscriptions for multiple users and one of them is never assigned, can I have that subscription added to the end of one of the other subscriptions?
We are unable to combine multiple subscriptions into one subscription. However, you can assign the unused subscription to your account.
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14. I'm having problems with the courseware when trying to view in Internet Explorer - how do I resolve this?
If you open IE and go into "Tools" on the tool bar and then "Compatibility View" and add Streamingteacher.com.
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15. If I buy a subscription for 90 days and decide I want to continue my subscription after it expires can I get a discount on my re-subscription?
No, we offer discounted pricing for extended subscriptions at the time of purchase only or if re-ordered before your existing subscription expires.
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16. Why can't I login to the website? I don't receive any indication that my login or password was entered incorrectly.
If you do receive an 'Invalid username/password' message then please try to enter your username/password again. If you have forgotten your password, use the 'Forgot Password?' link to retrieve your password. Username and passwords are case sensitive.If you do not receive an 'Invalid username/password' message and still can't login to the site then ensure that your web browser is configured with the following: Cookies Enabled and Java Enabled. If you use pop-up blocker software try disabling this or add http://www.streamingteacher.com to the list of allowed sites.
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17. I've logged into my subscription but receive an "Access Denied" message when I try to view the videos?
An access denied message indicates one of two things: (1) you are either not currently logged into the website or (2) your account does not currently have an active subscription to this courseware. Make sure that your session has not timed out. If you are logged in and not active on the site for 30 minutes the system will log you out. Try logging in again and if the problem continues check to make sure that all of the Pop-Up Blockers on your computer are turned off.
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18. Why is video playback so choppy?
(1) Try letting the video buffer before you view it. (2) Close other browser tabs and windows. (3) Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. (4) Switch to another internet browser
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19. What browsers have native HTML5 support for a MAC?
Firefox and Opera: Flash - Safari (5+) and Chrome: HTML5
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20. What browsers have native HTML5 support for Windows or Andriod?
WINDOWS - Firefox, Chrome (any version), Internet Explorer (11+): HTML5 / Opera (any version): Flash - WINDOWS PHONE (7.5+) Internet Explorer (9+): HTML5 - ANDROID (4+) - Default browser, Chrome, Firefox (any version): HTML5
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