IBM PC compatible with Internet Explorer 5+ or compatible browser

Internet Connection (Dial-up, DSL, Cable, etc.)

Browser must have Flash enabled

Browser must have cookies enabled

Sound card and speakers on your computer, or better yet, a soundcard and headphones

Java and Cookies must be enabled for ecommerce purchases

Technical Assistance / Troubleshooting

Display Settings:

Streamingteacher is optimized for 1024x768 video resolution.  To change your display resolution, right-click on the Windows desktop and select properties, click the settings tab and move the screen resolution slider to 1024x768 then hit apply.  The screen should flicker and ask you if you want to keep these settings.  You can view the courseware material at a higher resolution than 1024x768 but at a lower resolution the video player bar (bottom of the video) will not be visible.  You will have to scroll the video window down to access the player bar.

General Browser Cleanup:

Often times you may experience problems when your browser cache has not be cleared for a while.  You can try clearing your browser cache as a first step towards troubleshooting any technical issues you may be experiencing while navigating the site.

Instructions for IE 6.0: Go to Start > Control Panel.  Double-click the Internet Options icon.  On the General tab left-click on Delete Files.  You can check the "Delete offline content" checkbox to completely remove all files from the browser cache.  Choose OK to delete the files.

 Clicking the View Segment link will not open the video:

There can be several causes for the video not playing after you click on the View Segment link.  Here are some common causes/fixes for this problem.

• Make sure that JavaScript is Enabled in your browser.

• You may need to disable any pop-up blocker software or add www.streamingteacher.com to your allowed sites.

I receive an "Access Denied" message when trying to launch a video:

• Make sure that you are currently logged in to the site.

• Check your "My Account" page to make sure that you currently have an active subscription to the courseware you are trying to view.

Entering your username and password will not log you in or you can not create a user account:

• Make sure that cookies are enabled in your browser settings.

• You may need to disable any pop-up blocker software or add www.streamingteacher.com to your allowed sites.

Inactivity Timeout:

• This website has an inactivity timeout.  If no pages are refreshed or links clicked the system will log you out after 30 minutes.